Last Updated: August 21, 2026
Big River Escape respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or making a reservation.
This Privacy Policy explains what information may be collected, how it may be used, and the choices you have regarding your information.
The Big River Escape website does not currently provide a general contact form or newsletter signup.
If you choose to contact Big River Escape using the email address or telephone number provided on our website, we may receive information you voluntarily provide, such as your name, email address, telephone number, questions about our properties, reservation information, or other information included in your communication.
We use this information to respond to your inquiry and provide requested information or guest services.
As part of the reservation process, guests may be required to review and agree to a Rental Agreement governing their reservation and use of the property.
The Rental Agreement may request, record, or reference information necessary to administer your reservation, verify your agreement to rental terms, manage payments and security deposits, communicate important information about your stay, and address property damage or other charges permitted under the agreement.
The Rental Agreement is presented as part of the booking process and is separate from this Privacy Policy.
Payment information provided during the reservation process is processed through third party payment services.
Big River Escape currently uses Authorize.net for secure credit card payment processing in connection with reservations.
Depending on the reservation, a credit card on file may be used for scheduled reservation payments, security deposits, and other charges authorized under the Rental Agreement.
Payment providers may collect and process information necessary to complete these transactions according to their own privacy policies and security practices.
Big River Escape does not sell payment or financial information.
When making a reservation, guests may receive communications related to their booking and stay.
These communications may include:
Reservation communications may be sent by email or text message using the contact information provided during the booking process.
When you visit the Big River Escape website, certain technical information may be collected automatically through cookies, server logs, analytics services, and similar technologies.
This information may include:
We may use this information to operate and secure the website, understand how visitors use it, improve the visitor experience, and evaluate website performance.
Our website may use cookies and similar technologies to provide website functionality, measure website traffic, remember preferences, and understand how visitors interact with the site.
Cookies are small data files that websites may store on your device through your browser. You can configure your browser to refuse or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.
Third party services used by the website or booking system may also use cookies or similar technologies according to their own privacy practices.
Information collected through direct communications and the reservation process may be used to:
Big River Escape does not sell your personal information.
Big River Escape uses third party service providers when necessary to operate our website, booking process, payment systems, and guest services.
These providers may include:
These companies may receive information necessary to provide their services. Their collection, processing, storage, and use of information are also governed by their respective privacy policies and practices.
Our website may contain links to content provided by third party services, including booking systems, maps, videos, social media platforms, or other websites.
When you follow an external link or interact with third party content, that provider may collect information according to its own privacy practices.
Big River Escape is not responsible for the privacy practices or content of third party websites or services.
We may share personal information with third party service providers when reasonably necessary to:
We may also disclose information when required by law, legal proceedings, or government authorities, or when reasonably necessary to protect the rights, property, or safety of Big River Escape, our guests, or others.
We do not sell personal information to third parties.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Reservation and payment information processed through third party services is also subject to the security measures maintained by those providers.
However, no website, electronic communication, payment system, or data storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to manage reservations, provide guest services, maintain required business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal requirements.
Third party providers may maintain information according to their own retention policies.
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
You may contact Big River Escape to request access to, correction of, or deletion of certain personal information we maintain about you.
Some information may need to be retained for legitimate reservation, accounting, tax, fraud prevention, contractual, business, or legal purposes.
Our website and reservation services are intended for adults arranging accommodations and are not directed toward children.
Information about children traveling as part of a guest’s party may be provided by the adult responsible for the reservation when necessary for occupancy, safety, or reservation purposes.
We do not knowingly solicit personal information directly from children through our public website.
We may update this Privacy Policy periodically to reflect changes to our website, booking services, technology, business practices, or legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Big River Escape
Email: info@bigriverescape.com
Phone: (608) 205-8070
Website: https://www.bigriverescape.com
